Q: How do I set up an appointment?
A: All counseling is done by appointment only. We recommend that you begin by reviewing the counselor descriptions on the "Staff" page, as well as each counselor's "Professional Disclosure Statement" on the "Forms" page. If you find a counselor that you think could be a good fit for your needs and schedule, you can contact that counselor directly (their contact information is at the bottom of their section in the "Staff" page). You can also request an appointment (or to ask questions or get additional information) by contacting us through the submission form on our "Home" page. When you contact us, please provide some information (as much as you're comfortable sharing) regarding the issues you're facing and your reasons for seeking counseling, as well as your availability for counseling appointments. After receiving your information, we'll be able to determine if NWCC has a counselor who's a good fit for your needs and schedule (and if not, we can provide you with referrals to other providers).
Q: What are your hours?
A: Currently, NWCC offers appointments Monday through Saturday, including limited evening appointments. Please note that hours and availability vary by counselor. Our current counselor schedule is as follows (please note these are subject to change at any time; please contact the specific counselor to confirm):
Chris: Monday and Thursday, daytimes only;
Rebecca: Monday, Wednesday, Thursday, Friday (daytimes only);
Julia: Tuesday afternoons and evenings;
Rivka: Thursday evenings; Fridays (daytimes only);
Susan: Tuesday and Wednesday evenings; Saturdays.
Q: What are your fees?
A: NWCC's fees can vary by counselor, so we recommend that you contact the counselor you're interested in working with to get details on their fee schedule. In general, most of NWCC's counselors have fees that range from $100-120 per 55-minute session, dependent upon your household income. Please note that some counselors may be able to offer optional extended sessions at an increased fee. Payment is accepted in cash or check only (made payable to "NWCC"), and NWCC does not accept insurance. NWCC can work with churches or other "3rd-party" providers that want to provide financial support to the client; in these cases, please have the person or organization that is providing financial assistance contact NWCC to coordinate the details.
Q: Do you accept insurance?
A: No; all fees must be paid directly by the client. However, NWCC recommends that you contact your insurance company and ask if they provide "out of network" coverage for counseling services. If your insurance company reimburses for out-of-network coverage, you may be able to submit your receipts and receive some reimbursement for what you spend on counseling. Please refer to your insurance plan and contact your provider for details. NWCC will be happy to provide you with receipts, diagnosis codes, and any other documentation that may be required by the insurance company to file for reimbursement. Please note that even if you have insurance, not all counseling services (or diagnoses) are "reimbursable" by insurance companies. Also, please note that if you submit a diagnosis to your insurance company, that diagnosis may become a permanent part of your medical record.
Q: How long will it take to get scheduled? And how often will I need to come?
A: The more flexible you can be, the easier it will be to get an appointment quickly. Most people want late-afternoon and/or early evening appointments, so the demand for these appointments is quite high. Frequency of counseling will need to be determined by you and your counselor. On average, most clients schedule appointments 2-4 times per month. Many clients come more frequently when starting the counseling process, then less frequently as they begin to see positive changes and results.
Q: What if I'm not a Christian?
A: Everyone is welcome at NWCC. You will always be treated with care and respect, regardless of your spiritual beliefs. While you do not need to be a Christian to receive and benefit from services, NWCC's commitment is to provide services that, upon request by the client, are aligned with Christian and Biblical teaching. If you are not seeking Christian-based treatment, please let us know and we can discuss whether NWCC is the best fit for your needs (and we'll be happy to provide referrals to other providers if not).