Q: How do I set up an appointment?
A: All counseling is done by appointment only. To schedule an appointment (or to ask questions or get additional information), please contact us by using the submission form on our "Home" page. We'll ask you to provide some general information regarding the issues you're facing and your reasons for seeking counseling, as well as your availability for counseling appointments. After receiving your information, we'll be able to determine if NWCC has a counselor who's a good fit for your needs and schedule (if not, we can provide you with referrals to other providers), and we can move forward in discussing possible scheduling options.
Q: What are your hours?
A: Currently, NWCC offers appointments Monday through Saturday, including evening appointments Monday through Thursday. Please note, though, that hours and availability vary by counselor. Our current counselor schedule is as follows:
Chris: Monday and Thursday, daytimes only;
Pam: Thursday evenings; Saturday mornings;
Julia: Tuesday evenings.
Q: What are your fees?
A: NWCC has a "sliding fee scale" that ranges from $100-120 per 50-minute session, dependent upon your annual household income. Please note that counselors may be able to offer optional extended sessions at an increased fee. Payment is accepted in cash or check only, made payable to "NWCC." In cases of severe financial hardship, NWCC has a "Reduced Fee Application" that can be submitted for consideration. NWCC can also work with churches or other "3rd-party" providers that want to provide financial support to the client; in such cases, please have the person or organization that is providing financial assistance contact NWCC to coordinate the details.
Q: Do you accept insurance?
A: No; all fees must be paid directly by the client. However, NWCC recommends that you contact your insurance company and ask if they provide "out of network" coverage for counseling services. If your insurance company reimburses for out-of-network coverage, you may be able to submit your receipts and receive some reimbursement for what you spend on counseling. Please refer to your insurance plan and contact your provider for details. NWCC will be happy to provide you with receipts, diagnosis codes, and any other documentation that may be required by the insurance company to file for reimbursement. Please note that not all counseling services (or diagnoses) are "reimbursable" by insurance companies. Also, please note that if you submit a diagnosis to your insurance company, that diagnosis may become a permanent part of your medical record.
Q: How long will it take to get scheduled? And how often will I need to come?
A: The more flexible you can be, the easier it will be to get an appointment quickly. Most people want late-afternoon and/or early evening appointments, so the demand for these appointments is quite high. Frequency of counseling will need to be determined by you and your counselor. On average, most clients schedule appointments 2-4 times per month. Many clients come more frequently when starting the counseling process, then less frequently as they begin to see positive changes and results.
Q: What if I'm not a Christian?
A: Everyone is welcome at NWCC. You will always be treated with care and respect, regardless of your spiritual beliefs. While you do not need to be a Christian to receive and benefit from services, NWCC's commitment is to provide services that are aligned with Christian and Biblical teaching. If you are not seeking Christian-based treatment, please let us know and we can discuss whether NWCC is the best fit for your needs (and we'll be happy to provide referrals to other providers if not).